I take your privacy very seriously. I do not keep personal data any longer than necessary to process your order or book a workshop. I will not resale your personal data. I have no access to your payments details.
Delivery & Shipping
Everything is sent with Royal Mail First Class Signed For. Finished Embroideries will be sent special delivery with insurance as they are one of a kind.
I will aim to get all shipment within 3-5 days except in busy period.
Backorder items can take up to 3 weeks to be shipped.
I want you to be happy with your product so If you want to return an item, please contact me.
You have 14 days to let me know you would like to return an item. Any customised items or commission cannot be returned.
Refunds will be given based on the state of the items. Kits and goldwork wires can only be returned and fully reimbursed if they are unopened and in the original packaging in a resalable condition.
Postage for returned items is at the customer's cost.
I do my best to take accurate photos and represent colours as best as I can but keep in mind monitors can vary.